customer satisfaction survey | Measuring Customer Satisfaction: Survey Design, Use, and Statistical Analysis Methods, Second Edition
Measuring Customer Satisfaction: Survey Design, Use, and Statistical Analysis Methods, Second Edition
List Price: $35.00
List Price: $35.00
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Now in its second edition, this best seller presents detailed information about how to construct, evaluate, and use questionnaires. New to this second edition is a chapter that includes two different methods of sampling and determining an appropriate sample size for reliable results. The author has updated the chapter on